Certification Scheme for the Motor Trade Certification Services

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Quality Control

Certification Scheme for the Motor Trade
Auditing is a tool to protect your brand and help you overcome regulatory challenges. NQAQSR-North America auditing services support you in your strategies and provide an independent, consistent assessment against your own code of practice. We select and train teams to your code of practice and vision, so they deliver independent and harmonized auditing services.

Continuous Improvement Opportunities

Based on the audit results, NQAQSR-North America can provide you with consolidated information across the network and help you to

Develop and employ a code of practice to meet specific needs
Implement direction in an unbiased and confidential fashion
Ensure continuous adherence to the appropriate quality standard
Enforce common values throughout the organization
Create an on-going incentive to comply internally
Protect your brand

Facing the new competitive environment
NQAQSR-North America performs audits to allow you to fully demonstrate compliance of your retailer network against your code of practice and ensures that the selection process of new dealers is fair, independent and consistent.

Certification
Our certification activities are provided in more than 30 countries and . NQAQSR-North America systems and services certification is accredited to provide system, product and service certification and training against the relevant standards.

System Certification
NQAQSR-North America has extensive experience in management system certification, in particular the following standards: ISO 9001:2000, ISO 14001, SA 8000 (Ethics), OHSAS 18001 (Social accountability), QS 9000, VDA 6.1, TS 16949. To date, NQAQSR-North America has been making brisk progress towards offering services for system certification. to clients in the automotive sector around the world.

Service Certification Focusing on the results and level of service really delivered, Qualicert is ideal for service providers and allows them to visibly demonstrate their dedication to providing customer satisfaction. NQAQSR-North America will only certify those 'results' of a service provider if they are: Qualicert Service Certification is an official certification scheme which provides independent recognition that an organization has met commitment to service quality.

Objective and measurable
Above legal requirements, and the reasonable expectations of the consumer
Will enhance the image of the sector or organization.

Examples of some reference documents already produced for the automotive sector include-

Sample Data Presented

In Europe, Sales of Cars via the Internet for oneswoop.com, applies to the activities of oneswoop.Com Limited in the sourcing and sale of cars and associated services via the internet. The scheme identifies agreed qualitative 'Certified Characteristics' that are a translation and extension of One Swoop's customer commitment.
In Portugal, Sale of New & Used Vehicles, is designed to ensure that vehicle dealers, wherever they may be located, will consistently provide purchasers with complete satisfaction in relation to the purchase of their new or used vehicle. NQAQSR-North America were hired to inspect car dealerships in order to develop a ranking system to improve spare parts acquisition and commercial margins. NQAQSR-North America focuses on areas such as equipment, personnel competence, quality procedures, facilities etc.

In the United Kingdom, Vehicle Servicing & Repair, takes 2000 specific recommendations which can be directly addressed by companies carrying out vehicle servicing and repairs. The key recommendations of the Office of Fair Trading Report "Car Servicing and Repairs" published in August must also be taken into account.

In Ireland, the Customer Vehicle Service Experience scheme undertakes an independent check of a major manufacturer's authorized dealerships in the area of car servicing. The evaluation process involves the use of phantom testing and mystery shopping to measuring the dealership's performance for the certified characteristics. The manufacturer is seeking to enhance its dealers' image and reputation by assisting them to secure Qualicert Certification from NQAQSR-North America. Compliance with Qualicert standards will help to ensure customer satisfaction and maintain competitive advantage in the future.